1. Information We Collect

At Aurevia Bookings, we collect various types of information to provide and improve our services:

Personal Information You Provide:

• Account details: Name, email address, phone number, date of birth
• Booking information: Event preferences, payment details, special requests
• Communication data: Messages, feedback, and support inquiries
• Profile information: Photos, preferences, and interests related to celebrity engagements

Information Collected Automatically:

• Device information: IP address, browser type, operating system
• Usage data: Pages visited, time spent, features used, click patterns
• Location data: General geographic location based on IP address
• Cookies and similar technologies: As detailed in our Cookie Policy

Information from Third Parties:

• Social media platforms: When you connect your social media accounts
• Payment processors: Transaction details and payment verification
• Event partners: Information related to joint events or promotions

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Service Provision	Processing bookings, managing your account, and providing customer support
Communication	Sending booking confirmations, updates, and responding to inquiries
Personalization	Tailoring content, recommendations, and celebrity matches based on preferences
Marketing	Sending promotional materials about upcoming events and special offers (with consent)
Analytics	Improving our services, website functionality, and user experience
Security	Detecting and preventing fraud, unauthorized activities, and security issues
Legal Compliance	Meeting regulatory requirements and responding to legal requests

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers:

• Payment processors to complete transactions
• Email service providers for communications
• Analytics companies to understand user behavior
• Customer support platforms to assist with inquiries

With Celebrity Partners:

• Necessary information for event coordination and meet & greet arrangements
• Preferences and special requests to enhance your experience

For Legal Reasons:

• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Aurevia Bookings, our users, or others
• In connection with a business transfer, such as a merger or acquisition

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage with encryption for sensitive information
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• Employee training on data protection and privacy principles

While we implement safeguards, no security system is impenetrable. We cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request temporary restriction of processing while we verify your data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Enable enhanced features and personalization
• Targeting Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. For more detailed information, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it:

• Account information: Retained while your account is active and for 3 years thereafter
• Booking data: Retained for 7 years for financial record-keeping purposes
• Marketing data: Retained until you withdraw consent or unsubscribe
• Analytics data: Retained in aggregated form for ongoing service improvement

After the retention period, we will securely delete or anonymize your personal data.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

As a global service, we may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place:

• European Union data transfers: We use Standard Contractual Clauses approved by the European Commission
• Other regions: We ensure recipients provide adequate protection through contractual obligations